Updated: June 17, 2020
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Fairfax Water Locations are Closed to the Public While Business Continues
As of March 20, 2020, all Fairfax Water locations will be closed to the public indefinitely. The Fairfax Water Board of Directors wants customers to know that despite this closure, Fairfax Water staff members continue with the utility’s core mission – providing over two million people in Northern Virginia with a safe and reliable source of drinking water. This mission is vitally important to public health during the COVID-19 pandemic.
We strongly encourage customers to complete transactions and manage payments electronically via our customer portal located at fwcustomer.org/fairfax. For customers that would normally come to our main office to conduct business, we are offering the following alternatives:
- Use the night deposit box for payment transactions (check or money order) located at our main office (8570 Executive Park Avenue, Fairfax, VA). Be sure to use the available payment envelope. Payments will be posted several times a day.
- You can also pay your bill online via our Customer Portal at fwcustomer.org/fairfax.
- If you are paying with cash, please contact our Customer Service Department to make arrangements at email@example.com or 703.698.5800 (TTY 711).
- If you need to drop off site plans at our main office, please leave them in the IN/OUT box provided in the vestibule.
- If you need to file paperwork or pay fees related to development, please call the New Services line at 703.698.6080 to schedule an appointment.
Protecting the health of our employees and customers is a top priority. We have asked employees to follow CDC guidelines to prevent the spread of COVID-19. Employees who normally work in the community are reducing interactions with customers when possible and utilizing alternate ways of doing business.
We understand that the closing of our locations to the public may be inconvenient and thank you for your understanding.
Continuity of Service and Water Quality
For Fairfax Water, supplying our customers with a safe and reliable source of drinking water is our top priority at all times. Because of this, we are always on alert and ready to adapt to any emergency, and that includes pandemics. We are used to operating in a heightened state of alert because we know an emergency can happen at any time. During any crisis, it is our job to keep the water flowing while protecting the safety of our customers and employees.
Fairfax Water is monitoring the reports of COVID-19 (Coronavirus) in our region. This is a rapidly changing situation, and we are adapting as needed. We are also in communication with state and local health officials to coordinate responses. Our focus is to ensure continuity of water service no matter how this situation evolves, and we are up to the task.
In terms of drinking water quality, our treatment process contains multiple barriers and successfully treats for viruses such as COVID-19. Transmission of the virus is not a risk in treated drinking water. Disinfectants, like chlorine, used to treat drinking water are effective in inactivating COVID-19. Situations like the one we are experiencing today show the vast importance that chlorination and our other disinfection processes have on protecting public health.
We have reviewed our emergency plans and have made advanced preparations. Our staff, whether at one of our treatment plants, in the field, or working remotely if needed, is continuing with business as usual. Should it become necessary, we have plans in place to work with a reduced staff.
To stay in touch with our customers during this time, we will post updates on our website: www.fairfaxwater.org. We also encourage customers to visit the sites below to learn more on the region’s response to COVID-19:
If you are experiencing financial circumstances that have hindered your ability to make a payment, please contact our offices at 703-698-5800. We will happily work with you to make payment arrangements to help you avoid a larger balance later.
For additional questions, please contact our customer service department: