Skip to main content
Search

Header Menu

  • Main Breaks
  • FAQs
  • Careers
  • Contact Us

Customer Portal

Customer Portal
  • Login or Register
  • Pay Your Bill
  • Start Service
  • Stop Service
Close
Fairfax Water - Official Website

Main navigation

  • Customer Service
    • Start Service
    • Tenants or Landlords
    • Meter Shop
    • Rules & Regulations
    • Rates
    • About Your Bill
    • Payments
    • Stop Service
    • Update Account
    • Your Plumbing
    • Detecting Leaks
    • FAQs
    • Avoid Scams
  • Do Business With Us
    • Vendors
    • Developers & Engineers
    • Procurement
  • Our Water
    • Water Quality
    • Water Supply & Source Water Protection
    • Student Project Program
    • Cross-Connection Control & Backflow Prevention
  • News
    • Annual Report on Water Quality
    • Educational Resources
    • Meeting Schedule
    • Water Ninja Adventures
    • Kid's Art
    • Straight From the Tap Newsletter
    • Publications
    • Capital Projects
  • About Us
    • Board Members
    • Employment
    • Executive Staff
    • Holiday Calendar
    • Tours
    • Retirees

Miss Utility

Miss Utility is the organization that coordinates the marking of utility lines to prevent them from being damaged by excavation or demolition work. Virginia’s Underground Utility Damage Prevention Act requires that everyone, including homeowners, must call Miss Utility (Dial 811 in Virginia, or 1-800-552-7001) 48 hours before performing the work. After 48 hours, a second call must be made to Miss Utility’s Ticket Information Exchange (TIE) to determine whether all utilities have reported their lines either marked or clear. An additional 24-hours could be required for all locations to be reported.

Although we work with Miss Utility to prevent damage to our water lines, we do not mark the private water lines that extend beyond our valves (or meters) near the street where individual services begin.

Click here to learn more about Miss Utility.

To learn more about what the markings mean, click here.

Fairfax Water

Footer menu

  • Privacy Disclaimer
  • Rules & Regulations
  • Careers
  • FOIA Requests
  • Miss Utility / 8-1-1
Customer Portal Login

Fairfax Water is exempt from Federal, State and local sales and use taxes (ID # 54-6025290)