Fairfax Water has resumed normal bill collection processes. This includes disconnection of service for unpaid bills.
Disconnections for commercial accounts started on August 9, 2021.
Disconnections for residential accounts started on September 7, 2021.
If you are behind on your bill, please contact Fairfax Water to set up a payment plan and discuss your options. You must set up a payment plan before your water service is disconnected. Once service has been disconnected, your account must be paid in full before service will be turned back on.
If you are unsure if you are behind on your bill, you can access up to date information about your account balance from our automated system by calling 703.698.5800 (TTY 711) and choosing option #4, Account Information. You will need your thirteen-digit account number; alternatively, you may ask to speak to one of our Customer Service Representatives. Customers can also access their billing information on our Customer Portal.
Below are the payment assistance options available to our customers at this time. If you need assistance, it is essential that you contact us to discuss your situation and to find a solution that addresses your past due balance.
If you need assistance in another language, please call our Customer Service Department at 703.698.5800 (TTY 711).
Assistance Option 1: Set up a Payment Plan
Customers may establish a payment plan with Fairfax Water. Contact our Billing Department at 703-698-5800 for assistance. You must set up a payment plan before your water service is disconnected. Once service has been disconnected, your account must be paid in full before service will be turned back on.
Assistance Option 2: Request payment assistance through local agencies
There are several local community organizations that may assist with utility bill payments (see list below). Contact these organizations directly for payment assistance:
- CHO Communities Helping Others - 703.281.7614
- ECHO - 703.569.9160
- Fairfax County Department of Family Services - 703.324.7450
- Fairfax Department of Housing - 703.324.8122
- Fairfax County Coordinated Services Planning - 703.222.0880
- Herndon/Reston Fish (Friendly Instant Sympathetic Help, Inc) - 571.267.2977
- Koinonia Foundation - 703.971.1991
- Lorton Community Action Center - 703.339.5161
- Salvation Army - 703.548.0579
- Share of Mclean - 703.229.1414
- Society of St. Vincent De Paul - 800.873.0613
- Western Fairfax Christian Ministry - 703.988.9656
- FOR FALLS CHURCH RESIDENTS ONLY: City of Falls Church Department of Housing and Human Services - 703.248.5005
- FOR FAIRFAX CITY RESIDENTS ONLY: Fairfax City Department of Human Services - 703.385.7894
Fairfax Water voluntarily suspended all water disconnections due to nonpayment of drinking water and wastewater bills in March of 2020. While this is something that we did to assist customers facing economic hardship due to the coronavirus, it is not sustainable indefinitely. The Fairfax Water drinking water system and the wastewater system operated by Fairfax County and the cities of Fairfax and Falls Church are not-for-profit. They rely on recovering all costs from the systems' users. Fairfax Water bills cover both drinking water and wastewater service.
Fairfax Water provides drinking water service but only administers the billing for wastewater service on behalf of Fairfax County, City of Fairfax, and City of Falls Church.
Fairfax Water is a not for profit organization that receives no funding from Federal, State, County, or City agencies. We are separate from the government and receive no taxpayer funds. The organization works like a Cooperative, with the funding for operations and maintenance of the system coming exclusively from its customers.
Fairfax Water is legally precluded from providing free services. All costs and services are funded by customers, and as such, any cost or service not paid by one customer must be collected from the other customers.
Fairfax Water is operated in a highly cost-effective manner. The system is operated with fewer employees and at a lower cost than is typical in the water industry. Our rates, fees, and charges are among the lowest in the DC Metro region.