Customers who are having issues with paying their bills should contact our Customer Service department to discuss payment options. The call center is available weekdays, 8:00am - 6:00pm at 703.698.5800 (TTY 711).
In addition to this, there are several local community organizations that may assist with utility bill payments (see list below):
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CHO Communities Helping Others - 703.281.7614
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ECHO - 703.569.9160
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Fairfax County Department of Family Services - 703.324.7450
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Fairfax Department of Housing - 703.324.8122
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Fairfax County Coordinated Services Planning - 703.222.0800
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Herndon/Reston Fish (Friendly Instant Sympathetic Help, Inc) - 571.267.2977
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Koinonia Foundation - 703.971.1991
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Lorton Community Action Center - 703.339.5161
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Salvation Army - 703.548.0579
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Share of Mclean - 703.229.1414
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Society of St. Vincent De Paul - 800.873.0613
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Western Fairfax Christian Ministry - 703.988.9656
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FOR FALLS CHURCH RESIDENTS ONLY: City of Falls Church Department of Housing and Human Services - 703.248.5005
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FOR FAIRFAX CITY RESIDENTS ONLY: Fairfax City Department of Human Services - 703.385.7894
Fairfax Water is a not for profit organization that receives no funding from Federal, State, County or City agencies. We are separate from the government and receive no taxpayer funds. The organization works like a Cooperative, with the funding for operations and maintenance of the system coming exclusively from its customers.
Fairfax Water is legally precluded from providing free services. All costs and services are funded by customers, and as such, any cost or service not paid by one customer must be collected from the other customers.
Fairfax Water is operated in a highly cost-effective manner. The system is operated with fewer employees and at a lower cost than is typical in the water industry. Our rates, fees and charges are among the lowest in the DC Metro region.