Fairfax Water provides water to nearly 2 million people

Fairfax Water is Virginia’s largest water utility, serving one out of every five Virginians who obtain their water from public utilities. Nearly 2 million people in the Northern Virginia communities of Fairfax, Falls Church, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.
 
That's nearly 2 million friends, neighbors and family members. We don't need any other reason to demand the highest in water quality standards.....  (More)

Recently we received reports from customers that individuals were impersonating Fairfax Water staff by calling to offer “discounts” or asking to enter their homes. Please read this important information to help you identify Fairfax Water staff.

For an instructional video tutorial on how to register and use the portal click here.

PLEASE CHECK OUT OUR NEW WATER MAIN BREAK WEBSITE.

2017 Report on Your Water Quality

Find important information about your water quality in the 2017 Water Quality Report. To request a printed copy by mail, send an e-mail to waterqualityreport@fairfaxwater.org or call 703-289-6285, TTY 711, and provide your name, mailing address, and phone number.

You can view previous Water Quality Reports by clicking here.

Fairfax Water's Summer 2017 Straight from the Tap is Now Available

The Summer issue of the Fairfax Water Customer Newsletter Straight from the Tap is here. Customers will receive the Summer issue as an insert with their quarterly bills from July through October.

This issue of Straight from the Tap includes the following topics:

• Beware of Fraud: Scammers Target Customers
• South Kings Highway Transmission Project
• 2017 Water Quality Report Information

We hope that you enjoy reading this quarter's newsletter. You can find links to our previous newsletters by visiting our "News To Know" page.

Fairfax Water's 2017 Grant Program is now OPEN

Fairfax Water is now accepting applications for it's grant program through May 15, 2017. A flyer containing a summary of this year’s grant program is available here. Please click here for more information and to get an application.

Fairfax Water and Vulcan Materials Sign Agreement for Future Northern Virginia Reservoir

Please click here for more information.

Fairfax Water Special Statement - Hexavalent Chromium in Drinking Water

Fairfax Water would like to take this opportunity to share some information with you in regards to hexavalent chromium in water. Please click here for more information.

Facts About Lead in Drinking Water

Fairfax Water takes its responsibility to protect customers from lead exposure seriously. Our monitoring is conducted in accordance with regulatory requirements and guidance. Please click here for more information on lead and how to reduce exposure.

Fairfax Water Consolidates Water Rates Ahead of Agreed Schedule

Fairfax Water equalizes water rates for customers previously served by the City of Fairfax and City of Falls Church water systems. Click here for more information.

Future Water Supply Planning

Fairfax County Board of Supervisors unanimously approved a Comprehensive Plan Amendment to recognize the conversion of a reconfigured Vulcan Quarry to a water supply storage facility in order to meet the long-term needs of Fairfax County and the region. Click on a link below for details.

• Quick Facts
• Vulcan Quarry as a Water Supply Reservoir
• Griffith Water Treatment Plant Special Exception Amendment

Water Wise Landscaping and Watering Guide

This guide includes tips on planning and designing your landscaping, watering, lawn care, and improving your soil. You can print a copy of the guide here or call 703-289-6017, TTY 711, to request a copy by mail.

Quick Links- click below for direct access to our most popular features.

CUSTOMER SERVICE	CONTACT US	WATER QUALITY	DEVELOPERS
Payment Options Open an Account  Close an Account Update an Account Water Hardness About Your Bill Rates	Directions Tours   703-698-5800 (Customer Service) 703-698-5613 (after hours emergency) TTY 711 Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.	Water-saving Tips Drinking Water  Water Supply Water Hardness	Site Plan Status  Approved Products List  Design Practice Manual Standard Details

Attention Customers: Clarification About Water Service Line Insurance

You may have received a letter from companies such as American Water Resources (AWR) or Home Emergency Service Company about your water and sewer line maintenance responsibility along with an offer for Water and Sewer Line Insurance. To clarify, these companies are not associated with Fairfax Water. They are private companies offering insurance associated with the water and sewer lines on your property. Fairfax Water does not offer this insurance and does not have a position on the need for this coverage. For more information about your water line responsibilities, visit www.fairfaxwater.org/customer/youplum.htm or call us at 703-689-5800, TTY 711.

Facts About Lead Levels and Fairfax Water's System

Fairfax Water’s distribution system does not contain lead pipe. Fairfax Water has made an extensive effort to identify and replace any lead service connections in the older areas of its system.
Click here to learn more...

Emerging Water Quality Issues

Fairfax Water has developed a testing plan for Endocrine Disrupting Compounds (EDCs) and Pharmaceuticals and Personal Care Products (PPCPs) in source and treated waters. Read more about the testing program, the findings and Fairfax Water’s treatment process.