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Contact Us

Please note: If you are experiencing a water-related emergency, call our Emergency Line at 703.698.5613 for expedited service. 

Fill out the form below to send a message to the department you need. Be sure to visit our FAQs before getting in touch, you may find the answer you're looking for. 

To report a water main break or other water related emergency, please click here, call 703.698.5613.

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Please allow up to 2 business days for a reply.  If you are experiencing a water-related emergency, call our Emergency Line at 703.698.5613 for expedited service. 

Click here to visit our online Customer Portal.  Once registered, you can conduct transactions at your convenience such as making payments, start/stop service, viewing your bills, checking quarterly usage, sending online messages and more. 

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Unless this is an issue with new Water Main Installation or a Capital Project (such as a tank), please select 'Customer Service' from the above drop down menu.

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If you have a question regarding existing or new water service, meter or fire hydrant, maintenance issues, a leak or pressure problems, select 'Customer Service' from the 'What Do You Need Help With?' drop-down menu above, and send us a message.
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Contact Us

Questions? Visit our FAQs before getting in touch, you may find the answer you're looking for!

Headquarters

8570 Executive Park Ave.
Fairfax, VA 22031

703.698.5600 (TTY 711)

Open weekdays, 8:00am - 4:30pm

Customer Service

Call Center available weekdays,
8:00am - 6:00pm - 703.698.5800 (TTY 711)

24/7 after-hours - 703.698.5613 (TTY 711)

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There are several ways to send payment for your bill, via mail or online.

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Fairfax Water

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Fairfax Water is exempt from Federal, State and local sales and use taxes (ID # 54-6025290)