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If you need to Start Service, Stop Service, or Update Account - please do not use this form. Click on the Customer Service tab located in the above menu. When filling out this form, please provide your service address or account number in the message section.

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If you have a question regarding existing or new water service, meter or fire hydrant, maintenance issues, a leak or pressure problems, please click on the Customer Service link located above.

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Questions? Visit our FAQs before getting in touch, you may find the answer you're looking for!

Headquarters

8570 Executive Park Ave.
Fairfax, VA 22031

703.698.5600 (TTY 711)

Open weekdays, 8:00am - 4:30pm

Customer Service

Call Center available weekdays,
8:00am - 6:00pm - 703.698.5800 (TTY 711)

24/7 after-hours - 703.698.5613 (TTY 711)

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Fairfax Water is exempt from Federal, State and local sales and use taxes (ID # 54-6025290)