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Avoid Scams

Reports of utility scams are on the rise.  Scammers may attempt to reach Fairfax Water customers over the phone or by at-home visits.  Here are some tips to help you verify that the person you are speaking with is one of our employees. 

Phone Calls:

  • If you receive a call offering “discounts”, requesting account information, or offering to pay your bill – this is a scam. Fairfax Water does not call asking for your account information nor do we offer discounts for service.

  • Very rarely would Fairfax Water notify a customer of a late payment over the phone.  If your payment was late, you would receive notice in the mail.  

  • We will not ask you to call Fairfax Water back at a toll-free number (such as 1-800 or 1-888).  

Visits to Your Home or Business:

  • Fairfax Water employees have photo identification with them at all times while on the job. Our vehicles and field staff’s clothing bear our logo (see below).fairfaxwater_logo.png

  • If someone comes to your door and identifies themselves as a Fairfax Water employee, please ask for their identification or call 703.698.5800, TTY 711 to verify before letting them into your home.
  • Fairfax Water employees do not receive or accept any form of payments during service calls and we do not collect water-service fees door-to-door.
  • Most water meters are located outside of a customer’s home. Therefore Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter.

Has a Scammer Contacted You?

  • Notify Fairfax Water immediately at 703-698-5800, TTY 711 during normal business hours.

  • Depending on the scenario, contact the Fairfax County Police Department and/or the Federal Trade Commission to file a report. 
If you have any questions about our service or employees, do not hesitate to call us at 703.698.5800, TTY 711
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Fairfax Water is exempt from Federal, State and local sales and use taxes (ID # 54-6025290)