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Notice of Award

Customer Service Modernization

RFP 22-041
Posted on: October 6, 2022
Due date: November 16, 2022
  • Pre-Bid Meeting & Site Visit:
    October 17, 2022 @ 11:00 AM ET
  • Deadline for Questions:
    October 21, 2022 @ 5:00 PM ET
  • Addendum 1 Issued:
    October 28, 2022 @ 12:00 AM
  • Deadline for Submitting Bids:
    November 16, 2022 @ 2:00 PM ET
Document
RFP 22-041 - Customer Service Modernization
Attachment B - Questionnaire
Attachment C - Business Process Catalog
Attachment D - Staffing Matrix
Attachment E - Interface Listing
Attachment G - Pricing Workbook - REVISED - 10-27-22
Attachment J - CIC Replacement Functional Requirements Workbook
Attachment K - Unified Contact Center Requirements Workbook
Attachment L - Contract
RFP 22-041 - Addendum 1
RFP 22-041 - Addendum 1 - Attachment M
RFP 22-041 - Notice of Award - Cloud Service - Utegration
RFP 22-041 - Notice of Award - Contact Center - TTEC