Beware of Fraud: Scammers Target Customers
If someone calls or shows up on your doorstep saying they are a Fairfax Water employee, here are some tips to help you verify that they are actual Fairfax Water employees: If you receive a call offering discounts or requesting account information or offering to pay your bill it is a scam. Fairfax Water does not call to ask for your account information, nor do we offer discounts for service. Fairfax Water employees have photo identification with them at all times when they are on the job. Our vehicles and field staff clothing bear our logo. During the summer months there may be Fairfax Water summer interns in your neighborhood who do not wear uniforms; however, each one will have a Fairfax Water photo identification badge displayed prominently. If someone comes to your door and identifies themselves as a Fairfax Water employee, please ask for their identification or call 703-698-5800, TTY 711 to verify before letting them into your home. Fairfax Water employees do not receive or accept any form of payment during service calls and we do not collect water-service fees door-to-door. Most water meters can be found outside a customer’s home which means Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter. If you have questions about our service or employees, do not hesitate to call us at 703- 698-5800, TTY 711.