Our Online Customer Portal Is Here!
The new Online Customer Portal gives you secure, easy access to your Fairfax Water account information. Receive personalized notifications by email or text message—whichever way works best for you. You can also sign up for paperless billing, print your bill, and pay your bill online. Remember, you can still pay your bills in person or by mail. To create an account, register at www.FWCustomer.org or download our app by searching “Fairfax Water” in the iTunes App Store or Google Play Store. Our portal’s dashboard shows a complete summary of your account, including billing status, water usage, and account messages. On the dashboard, you’ll find: My Account: Manage your account. You can add or change your phone number, email address, and mailing address. You can also sign up for paperless billing. Usage: View your water usage in gallons and dollars for the past year. You can also see rate information. Billing: See your current bill, previous balance, account charges, and bill due date. You can also see your invoices for the past year and set up payment options.