Reports of utility scams are on the rise. Scammers may attempt to reach Fairfax Water customers over the phone or by at-home visits. Here are some tips to help you verify that the person you are speaking with is one of our employees.
If you receive a call offering “discounts”, requesting account information, or offering to pay your bill – this is a scam. Fairfax Water does not call asking for your account information nor do we offer discounts for service.
Very rarely would Fairfax Water notify a customer of a late payment over the phone. If your payment was late, you would receive notice in the mail.
We will not ask you to call Fairfax Water back at a toll-free number (such as 1-800 or 1-888).
Visits to Your Home or Business:
Fairfax Water employees have photo identification with them at all times while on the job. Our vehicles and field staff’s clothing bear our logo (see below).
- If someone comes to your door and identifies themselves as a Fairfax Water employee, please ask for their identification or call 703.698.5800, TTY 711 to verify before letting them into your home.
- Fairfax Water employees do not receive or accept any form of payments during service calls and we do not collect water-service fees door-to-door.
- Most water meters are located outside of a customer’s home. Therefore Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter.
Has a Scammer Contacted You?
Notify Fairfax Water immediately at 703-698-5800, TTY 711 during normal business hours.
- Depending on the scenario, contact the Fairfax County Police Department and/or the Federal Trade Commission to file a report.