Is there any relief from high bills caused by leaks?

As a courtesy, we offer a one-time adjustment for unusually high water charges caused by leaks.  To be eligible for adjustment, the Customer must:

1. promptly and properly repair the leak when detected;
2. provide written proof of repairs to Fairfax Water in the form of copies of receipts or an invoice; and
3. not have received a Courtesy Leak Adjustment from Fairfax Water during the preceding five years.

Please use this form to submit the required information.  You may mail the completed form to: Fairfax Water Attn: Billing 8570 Executive Park Avenue Fairfax, VA 22031 You may fax it to: 703.289.6133 Or you may email it to: customers@fairfaxwater.org

You should receive a response to your request within two weeks. All the details regarding adjustments are within the Rules and Regulations, under Courtesy Leak Adjustments.