Skip to main content
Search

Header Menu

  • Main Breaks
  • FAQs
  • Careers
  • Contact Us

Customer Portal

Customer Portal
  • Login or Register
  • Pay Your Bill
  • Start Service
  • Stop Service
Close
Fairfax Water - Official Website

Main navigation

  • Customer Service
    • Start Service
    • Tenants or Landlords
    • Meter Shop
    • Rules & Regulations
    • Rates
    • About Your Bill
    • Payments
    • Stop Service
    • Your Plumbing
    • Detecting Leaks
    • FAQs
    • Avoid Scams
  • Do Business With Us
    • Vendors
    • Developers & Engineers
    • Procurement
  • Our Water
    • Water Quality
    • Water Supply & Source Water Protection
    • Student Project Program
    • Cross-Connection Control & Backflow Prevention
  • News
    • Annual Report on Water Quality
    • Educational Resources
    • Meeting Schedule
    • Water Ninja Adventures
    • Kid's Art
    • Straight From the Tap Newsletter
    • Publications
    • Work Zone
    • Capital Projects
  • About Us
    • Board Members
    • Employment
    • Executive Staff
    • Holiday Calendar
    • Tours
    • Retirees
News

Need help paying your water bill?

November 28, 2022
Need help with your water bill?

The Low-Income Household Water Assistance Program (LIHWAP) helps Virginia residents pay their water and wastewater bills.

Apply today at www.virginialihwap.com!

 

Low-Income Household Water Assistance Program Flyers  
LIHWAP Community Partner Flyer (English) Click Here to View
LIHWAP Community Partner Flyer (Spanish) Click Here to View

 

About the Low Income Household Water Assistance Program (LIHWAP)

The Low Income Household Water Assistance Program (LIHWAP) is a temporary federally funded program created to assist low-income households with water and wastewater bills. LIHWAP relief will be available to eligible Virginia residents from October 2022 until funds are depleted.

The program is administered by the Virginia Department of Social Services (VDSS) in partnership with Promise. Promise is a modern technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need.

Eligibility

Households eligible for LIHWAP assistance must have a past due water/wastewater balance and a gross household income below 150% of the federal poverty level based on household size (please see the Income Guidelines Table below). Priority will be given to households whose water/wastewater has been disconnected or is at risk of disconnection.

How to Apply

In October, eligible households may apply for LIHWAP relief at: www.virginialihwap.com

Applicants not already enrolled in an income based program (LIHEAP, SNAP/EBT, TANF, SSI and means-tested veteran programs) will be required to provide evidence of household income.

Application assistance is available by contacting Promise directly between the hours of 7am to 7pm Monday through Saturday. Please do not contact your local department of social services, as they will not be able to provide support regarding the application process. For assistance call 1.888.373.9908.

Income Guidelines Table

Net monthly income may not exceed the following requirements:

Household Size Maximum Income
1 $1,699
2 $2,289
3 $2,879
4 $3,469
5 $4,059
6 $4,649
7 $5,239
8 $5,829
9 $6,419
10 $7,009
11 $7,599
12 $8,189
13 $8,779
14 $9,369
15 $9,959
16 $10,549
17 $11,139
18 $11,729
19 $12,319
20 $12,909

 

 Low Income Household Water Assistance Program Flyers  
LIHWAP Community Partner Flyer (English) Click Here to View
LIHWAP Community Partner Flyer (Spanish) Click Here to View
Fairfax Water

Footer menu

  • Privacy Disclaimer
  • Rules & Regulations
  • Careers
  • FOIA Requests
  • Miss Utility / 8-1-1
Customer Portal Login

Fairfax Water is exempt from Federal, State and local sales and use taxes (ID # 54-6025290)