May 13, 2023, 11:00 up update:
The valve repair is complete and water service is being restored to the impacted customers.
May 13, 2023, 3:25 pm update:
Fairfax Water crews are conducting emergency repair work on a valve at the intersection of Telegraph Road and The Parkway. Some residents in the Virginia Hills area will be out of service while the repairs occur.
Impacted residents can visit the water-filling station located at 3714 Austin Road to fill up containers of water as needed.
Updates on this work will be posted here. We sincerely apologize for the inconvenience this has caused the impacted customers.
May 12, 2023, 8:50 PM Update:
Fairfax Water has experienced several main breaks in the last two days in the Virginia Hills subdivision in Alexandria, VA in the vicinity of Telegraph Road and The Parkway. Water service was restored to customers on Friday morning (5/12) at approximately 2:00 AM; however, we became aware of another break at approximately 9:00 AM Friday morning (5/12). The most recent break is located on a section of the water main that crosses Pike Branch Creek. Repairs are now complete and service has been restored to all customers.
We know that these breaks have resulted in an extended loss of water service. We sincerely apologize for the inconvenience this has caused the impacted customers. Fairfax Water is prioritizing the replacement of the water main crossing Pike Branch Creek. We will provide an update on this replacement next week.
We will continue to keep customers informed of the work as it progresses. Updates will be posted here.
Customers with questions may contact our Customer Service Department by calling our 24/7 after-hours at 703-698-5613 (TTY 711).
May 12, 2023, 10:28 am Update: We had an additional break this morning along Telegraph Road. Some customers on The Parkway, Oakwood Lane, Trigger Court, and Paulonia Road may experience a brief outage while crews continue their work.
May 12, 2023, 4:45 am Update: As of 1:50 am on May 12, service has been restored to the impacted customers. We greatly appreciate your patience as we worked to complete these repairs.
May 11, 2023, 4:45 pm: Water main break repairs are underway in the Telegraph Road/The Parkway area. The breaks are located at 6105 and 6107 The Parkway, Alexandria, VA. Below is a map of impacted customers as of 4:47 PM on May 11. To view a map of the break locations, click here: https://www.fairfaxwater.org/mainbreaks. Updates will be posted as they become available.