You can check your account balance three ways:
- On the Customer Portal
- Via our IVR phone system; or
- By calling our Customer Service department
One of the benefits of registering at FWCustomer.org, is the ability to log in and view your balance and bills any time.
You may use our automated system / IVR at all hours. To use our automated system, you must have your thirteen-digit account number and the service address zip code.
- From 703.698.5800, select option 3 on our menu, during business hours. Select option 2, after hours.
- You will hear your current account balance and due date, as well as last payment date and last payment amount.
- Account information is updated once daily, from Tuesday through Saturday, by 7:00am, except on holidays.
During business hours, you may get your balance by speaking with Customer Service at 703.698.5800.