It is, but our website and the Customer Portal are interconnected. You can reach FWCustomer.org from Fairfax Water's website. Since our website holds all of our informational content, some links on the Customer Portal go back to fairfaxwater.org. The Customer Portal is also available as a mobile app, search Fairfax Water in your app store.
What are the benefits of registering?
- Ability to view balance, current and past bills
- Ability to make a one-time payment
- Simple recurring payment enrollment and cancellation
- Ability to compare water usage quarter to quarter
- Self-service to update profile information such as email, phone numbers, or mailing address
- Ability to “turn-off” paper bills
- Ability to send messages such as billing questions, reporting a leak, downloading/submitting a Tenant Authorization Form, etc.