8570 Executive Park Avenue
    Fairfax, VA 22031
Main: 703-698-5600
    Customer Service: 703-698-5800
After Hours / Emergencies: 703-698-5613
    TTY: 711

To All City of Fairfax and City of Falls Church Water System Customers

Welcome to Fairfax Water! We are pleased to welcome you to our family of 1.7 million northern Virginians who receive drinking water from Fairfax Water. We look forward to providing you with exceptional service, quality, and reliability.

Watch your mail for an official welcome packet from Fairfax Water. Please keep it as a reference to help you find the Fairfax Water resources you may need.


Fairfax Water provides water to nearly 2 million people

Fairfax Water is Virginia’s largest water utility, serving one out of every five Virginians who obtain their water from public utilities. Nearly 2 million people in the Northern Virginia communities of Fairfax, Falls Church, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.
That's nearly 2 million friends, neighbors and family members. We don't need any other reason to demand the highest in water quality standards.....  


Fairfax Water's Spring 2014 Straight from the Tap is now available

The spring issue of Straight from the Tap includes information about Fairfax Water’s organization and management, the 2014 Annual Water Quality Report, and spring cleaning for all of us. The spring issue will be distributed with quarterly bills from March through May.

You can find links to our previous newsletters by visiting our "News To Know" page.



Water Wise Landscaping and Watering Guide

This guide includes tips on planning and designing your landscaping, watering, lawn care, and improving your soil. You can print a copy of the guide here or call 703-289-6017, TTY 711, to request a copy by mail.



2013 Report on Your Water Quality

The 2013 Report on Your Water Quality is here. This report provides important information about your water quality. It also explains why our employees are climbing to great heights for you, how we are planning for 2085, and what flocculation is. It's a great read!.



Fairfax Water 2013 Grant Awards

Fairfax Water offers congratulations to the 2013 Grant awardees.


Quick Links- click below for direct access to our most popular features.







703-698-5800 (Customer Service)

(after hours emergency)
TTY 711
Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.



Attention Customers: Clarification About Water Service Line Insurance

You may have received a letter from companies such as American Water Resources (AWR) or Home Emergency Service Company about your water and sewer line maintenance responsibility along with an offer for Water and Sewer Line Insurance. To clarify, these companies are not associated with Fairfax Water. They are private companies offering insurance associated with the water and sewer lines on your property. Fairfax Water does not offer this insurance and does not have a position on the need for this coverage. For more information about your water line responsibilities, visit www.fairfaxwater.org/customer/youplum.htm or call us at 703-689-5800, TTY 711.



Fairfax Water Considers Future Water Supply Planning

For more information click here.


Facts About Lead Levels and Fairfax Water's System


Fairfax Water’s distribution system does not contain lead pipe. Fairfax Water has made an extensive effort to identify and replace any lead service connections in the older areas of its system.
Click here to learn more...


Emerging Water Quality Issues

Fairfax Water has developed a testing plan for Endocrine Disrupting Compounds (EDCs) and Pharmaceuticals and Personal Care Products (PPCPs) in source and treated waters. Read more about the testing program, the findings and Fairfax Water’s treatment process.





Educational Resources

Occoquan Shoreline Easement Policy

Fairfax Water has updated the Occoquan Shoreline Easement Policy. Click here for more information...

Invasive Species 101
Help us protect the Occoquan Reservoir from invasive, or non-native species that can cause economic or environmental harm to impact human health. Click here for more information...

Facts About Lead Levels and Drinking Water
Fairfax Water has consistently tested below the action level established in the Lead and Copper Rule. Click here for more information...

Fairfax Water Student Project Program
Fairfax Water is pleased to offer its help to Northern Virginia students pursuing science fair projects related to drinking water. Click here for more information...

Direct Debit Now Available
Direct debit is a simple way to pay your bill automatically from your bank account.
Click here for more information...


Site Last Updated: 12/19/20