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Rules & Regulations
RULES AND REGULATIONS
FOR THE FURNISHING OF WATER SERVICE
ADOPTED May 18, 1995
I. FOREWORD
These Rules and Regulations are the terms and conditions
under which water is supplied to retail customers by the Fairfax
County Water Authority and are on file at the Authority's General
Offices. These Rules and Regulations are subject to change by the
Authority in the manner prescribed by law.
II. DEFINITIONS
A. Applicant
"Applicant" shall be any individual, group
of individuals, or any other legal entity requesting service from
the Authority.
B. Authority
"Authority" shall mean the Fairfax County
Water Authority.
C. Builder
"Builder" shall mean the party responsible
for a specific parcel and its Service Connection(s) between the
time an Applicant applies for service and a Customer begins use
of that service.
D. Customer
"Customer" shall mean the party purchasing
water from the Authority.
E. Schedule of Rates
"Schedule of Rates" shall mean the Fairfax
County Water Authority's legally adopted Schedule of Rates, Fees
and Charges.
F. Service Connection
1. When a "Service Connection" is tapped
directly into a water main and the meter is installed at or near
the curb line or property line, a "Service Connection"
shall consist of the tap in the water main, the pipe extending
from the main in the street to the outlet side of the meter setting,
the meter box with lid, and the water meter.
2. When a "Service Connection" is tapped
directly into a water main and the meter is installed at a location
other than at or near the curb line, a "Service Connection"
shall consist of the tap in the water main, the pipe extending
from the main in the street to the outlet side of the curb stop,
the meter setting, the water meter, and the remote register, wherever
they may be located.
3. When a "Service Connection" is tapped
directly into a private fire line, the water meter must be located
inside the building or structure and a curb stop must be installed
outside the building in the service lateral between the fire line
and the water meter. In this case, the "Service Connection"
shall consist of the water meter and the remote register.
III.
APPLICATION FOR SERVICE
A. Site Plan Approval
Unless otherwise specified by the Authority, each
Applicant for water service must submit a site plan for review
and approval by the Authority prior to any connection being made
to the water system.
B. Application Approval
The Authority will install or authorize the installation
of a Service Connection upon receipt of an application for water
service on forms provided by the Authority, payment of all applicable
charges as specified in the Schedule of Rates, and field verification
of the existence of a water main adequate to provide the requested
service. Acceptance of an application for water service and all
applicable charges, does not constitute a guarantee by the Authority
to provide the requested service.
C. Easements
Prior to the installation of any Service Connection,
the owner or owners of the property to which service is to be
provided shall grant the Authority any easements for water mains
that in the opinion of the Authority are necessary to provide
sufficient service to the property, including any looped connection,
either at the time that the service is installed or thereafter.
D. Deferral of Availability
Charge Payment
Applicants requiring more than one Service Connection
for a project may elect to prepay the Service Connection Charge
on all lots and defer payment of the Availability Charge until
such time as a meter is required for each individual connection,
provided the meters required are less than 3 inches. In such cases,
the Authority will not install the water meter until such time
as the Availability Charge has been paid for the Service Connection
for which the meter is required.
E. Fees Paid to Predecessor
Company
In the event a Service Connection exists to a specific
property and neither the Authority nor the property owner has any
record thereof, the possibility exists that connection fees were
paid to a predecessor company and the record of payment failed to
be transferred in the acquisition of said company. Accordingly,
the following fees will apply:
1. The Availability Charge will be charged at 100%
of the current fee specified in the Schedule of Rates.
2. The Local Facilities Charge will be charged at
33% of the current fee specified in the Schedule of Rates.
3. The Service Connection Charge will be charged
at 40% of the current fee specified in the Schedule of Rates.
4. If actual circumstances in individual situations
warrant an adjustment to the above fees, the General Manager is
authorized to establish the final fees to be paid.
IV.
SERVICE CONNECTION
A. Service Connection Installation
The Authority will make all connections to its water
mains and will specify the location, kind, and quality of all materials
entering into the Service Connection except as noted below.
1. Service Connections for meters less than 3 inch
will be installed by the Authority and the Authority will specify
the location, kind, and quality of all materials being used in
the Service Connection.
2. Service Connections for meters 3 inch and larger
will be installed by the builder subject to inspection and approval
by the Authority. The Authority will specify the location, kind,
and quality of all materials being used in the Service Connection.
3. In cases where the Service Connection installation
backlog exceeds five workdays, the builder may elect to use private
contractors for installation of Service Connections for meters
less than 3 inch subject to inspection and approval by the Authority.
In these cases the Service Connection Charge paid will be adjusted
in accordance with the fees specified in the Schedule of Rates.
4. The installation of a temporary Service Connection
for the purpose of obtaining construction water may be requested
by Builders. A construction tap may be installed after payment
of the standard Service Connection Charge specified in the Schedule
of Rates. Construction taps are intended to be temporary, one
year or less, and cannot be used for any purpose other than obtaining
water for construction. The Authority is under no obligation to
provide these "Construction Taps" and will not do so
when installation requires crossing a highway or other inconveniences
to the public. The Builder is also responsible for the cost of
disconnecting this Service Connection by the Authority.
B. Meters
1. Meters shall be part of the Service Connection
with the responsibility for installation as defined above.
2. Unless otherwise specified by the Authority,
not more than one individual building may be served through each
Service Connection.
3. Where meters are installed within a building,
the Customer shall provide a readily accessible, heated, and protected
location for the installation of the meter at such a point as
will control the entire supply to the property, which location
must be acceptable to the Authority as convenient for its servicing.
Each meter must also be controlled by a curb stop located outside
the building.
C. Ownership/Maintenance
All Service Connections shall remain the property
of and under the sole control of the Authority and will be maintained
by the Authority at its expense except as otherwise indicated by
these Rules and Regulations.
D. Mainline Valve
The Builder shall be responsible for the installation
of a mainline valve inside the foundation wall of each building
served by each Service Connection. Such valve shall be installed
in accordance with applicable Fairfax County Code. Where meters
are installed within a building, the Builder shall install valves
on both the inlet and the outlet side of the meter in accordance
with schematics provided by the Authority.
E. Water Pressure
1. The Authority does not guarantee a uniform pressure,
or an uninterrupted supply of water, and Customers are cautioned
to provide appropriate devices to satisfy specific pressure requirements
and sufficient storage of water where an absolutely uninterrupted
supply must be assured, such as for medical needs, steam boilers,
etc..
2. Based on Virginia Department of Health Water
Works Regulations, the Authority provides each Customer with a
minimum of 20 psi water pressure as measured at the water main
in the street.
V.
BILLING AND PAYMENT
A. Customer Responsibility
Customers are responsible for furnishing the Authority
with their correct address. Failure to receive bills will not be
considered a reason for nonpayment, nor permit an extension of the
date at which time the account will be considered delinquent.
B. Builder Responsibility
Builders shall not be responsible for the payment
of applicable charges for water usage until such time as water is
used through a meter installed as part of a Service Connection.
Once water use is initiated, the Builder shall become a Customer
and become liable for payment of all applicable charges under the
Schedule of Rates.
C. Liens
1. Upon request, the Authority will send bills to
and receive payments from owners, tenants, or agents. This accommodation
will not relieve the property owner of the liability for all fees
and charges assessed under the Schedule of Rates.
2. There shall be a lien upon the property for the
amount of any rates, fees and other charges made by the Authority
for services rendered to such property from and after the time
when such rates, fees and other charges are due and payable, and
for the interest which may accrue thereon.
D. Bill Per Service Connection
Each Service Connection shall be billed separately
for service.
E. Frequency of Billing
Bills for water service shall be rendered quarterly,
with the Advance Quarterly Use Charge billed in advance and all
other charges billed in arrears.
F. Estimation
If a meter should fail to register for any reason
or if the Authority, after reasonable effort, is unable to obtain
a meter reading, an estimated bill will be rendered. Such bill shall
be for a reasonable estimated consumption as determined by the Customer's
prior usage history or in the case of a new Customer as determined
by normal usage for similar Customers.
G. Right to Correct
The Authority reserves the right to correct any bills
rendered in error.
H. Meter Accuracy Adjustment
Should a meter test reveal a meter to be over registering
by an average of more than 2%, the Authority will refund any over
billing as can be shown by a review of the Customer's consumption
history. Should a meter be under registering by an average of more
than 2%, the Authority may elect to render an estimated billing
to cover not more than one quarterly billing period.
I. Courtesy Leak Adjustments
In the event a Customer is subject to an abnormally
high billing as a result of a loss caused by an unknown leak, a
Courtesy Leak Adjustment may be granted. To be eligible for an
adjustment, the Customer must:
(1) promptly and properly repair the leak when
detected;
(2) provide written proof of repairs to Fairfax Water; and
(3) not have received a Courtesy Leak Adjustment from Fairfax Water
during the preceding five years.
Adjustments will be calculated as follows:
1. For unknown, underground leaks on Customer's service line:
a. 100% of all water usage in a given billing period in excess of a
customer’s normal usage. Normal water usage will be calculated by
averaging the last three corresponding quarterly billing periods or
by using daily average.
b. Only one quarterly billing period will be adjusted.
c. Any adjusted water usage amounts in excess of $10,000 must be
approved by the Fairfax Water Board.
2. For unknown loss inside a Customer’s primary building or
structure:
a. 66% of all water usage in a given billing period in excess of a
customer’s normal usage. Normal water usage will be calculated by
averaging the last three corresponding quarterly billing periods or
by using daily average.
b. Only one quarterly billing period will be adjusted.
c. Adjusted water usage amounts in excess of $10,000 must be
approved by the Fairfax Water Board.
J. Meter vs. Remote Register
Discrepancies
In the event a remote register is found to be malfunctioning
and recording less usage than the meter to which it is connected,
there will be no adjustment made to bills already rendered to the
Customer; however, if the remote register is found to be malfunctioning
and recording more usage than the meter to which it is connected,
there will be an adjustment of any overcharges billed to the Customer.
K. Swimming Pool Adjustment
Customers subject to the Peak Use Charge due to water
used in the operation of a swimming pool will be entitled to an
adjustment, provided that the Customer completes the filling of
the swimming pool prior to May 15 of each year and the adjustment
request is received by the Authority prior to June 1 of each year:
1. Customers with a Service Connection installed
for the sole purpose of operating a swimming pool will be entitled
to a winter quarter base consumption equal to the capacity of
the swimming pool.
2. Customers that do not have a separate Service
Connection for a swimming pool will be entitled to an adjustment
to the Customer's first summer quarterly bill for any Peak Use
consumption up to the amount of water used in the filling of the
swimming pool.
L. Payment Schedule
1. Payments shall be made at the office of the Authority
or at such other places as may be designated by the Authority.
2. Bills for water service shall be due and payable
when rendered. Bills will be considered as rendered at the time
a copy is posted in the United States mail addressed to the last
post office address shown on the Authority's records.
3. If a bill is not paid within 30 days after the
bill shall become due and payable, a Late Charge will be added
in accordance with the current fee specified in the Schedule of
Rates and a reminder notice will be rendered.
4. If a bill is not paid within 45 days after the
bill shall become due and payable, the Customer will be notified
in writing that service will be discontinued ten days from the
date of mailing of the written notice if payment is not received
in the office of the Authority. The Customer may present any questions,
objections, explanations or disputes concerning the bill to the
Authority's Customer Service Supervisor at the Authority's General
Offices during normal office hours.
VI.
MAINTENANCE OF SERVICE CONNECTION
A. Responsibility
1. Any repair, maintenance, replacement, or relocation
necessary to the Customer's service pipe or fixtures shall be
performed by the Customer at their expense and risk.
2. Any repair, maintenance, or replacement of the
Service Connection caused by ordinary wear shall be the responsibility
of the Authority. Repair, maintenance, or replacement due to damages
caused by the Customer shall be performed by the Authority at
the expense of the Customer.
3. Except in the case of an Authority approved fire
service line, the Customer will be responsible for ensuring that
no fixture shall be attached to, or any branch made in, the service
pipe between the meter and the Authority's water main.
4. The Customer shall promptly notify the Authority
of any defect in or damage to any part of the Service Connection.
5. The Customer is responsible at all times for
the safekeeping of any of the Authority's pipes, meters, valves
or other property that may be located on the property at which
the Customer is receiving service.
B. Accessibility
The service pipes, meters, and fixtures upon the Customer's
property shall be accessible to the Authority for observation or
inspection at all reasonable hours.
C. Meter Accuracy
1. All Authority meters will be tested and verified
to conform to American Water Works Association (AWWA) meter standards
prior to installation. Meters will be periodically tested in accordance
with procedures established by the General Manager. The Authority
may at any time remove any meter for test, repair, or replacement.
2. The Authority shall upon request of a Customer,
make a test of the accuracy of the meter in use by the Customer,
provided that the meter has not been tested by the Authority within
a period of one year previous to such request. A written report
of the results of the test shall be furnished to the Customer.
D. Sanitary Sewer Sub-Meters
1. In accordance with provisions of Fairfax County
Code, Customers may install sub-meters for the purpose of measuring
water not being discharged into the sanitary sewer system and
therefore not subject to sewer use charges, subject to the following
conditions:
a. The sub-meter shall be supplied by the Authority
after payment by the Customer of the applicable fees specified
in the Schedule of Rates.
b. The sub-meter shall be installed by and at
the expense of the Customer, in accordance with Authority specifications
and subject to inspection by the Authority.
2. Customers will be billed a quarterly Service
Charge for each sub-meter as specified in the Schedule of Rates.
3. The Authority will be responsible for maintaining,
repairing, and replacing sub-meters, except in cases where a meter
has been damaged due to Customer negligence.
E. Booster Pumps
Customers that experience pressure inadequate for
their specific needs may elect to increase their water pressure
by installing a booster pump. These pumps shall be installed in
accordance with applicable Fairfax County Plumbing Codes. The installation
of booster pumps and the responsibility for the maintenance of booster
pumps will be borne by the Customer.
F. Pressure Reducing Valves
Customers that experience greater water pressure than
they desire may elect to install a pressure reducing valve within
their plumbing system. All such work must be in accordance with
applicable Fairfax County Plumbing Codes. The purchase, installation,
and maintenance of pressure reducing valves will be the responsibility
of the Customer except that under the following circumstances the
Authority will provide a pressure reducing valve to be installed
and maintained at the Customer's expense:
1. If a residence was constructed prior to December
4, 1972, the date on which the Fairfax County Plumbing Code was
amended to require installation of pressure reducing valves, and
water pressure to that residence exceeds 80 psi; or
2. The Authority has made changes to its distribution
system which increased the water pressure after a residence was
constructed and the pressure exceeds 80 psi.
G. Sediment Filters
For Customers experiencing frequent occurrences of
sediment or other particles entering their residence, the General
Manager may authorize a reimbursement to the Customer of up to $50
for the purchase and installation of a sediment filter. Such reimbursement
will be made based on appropriate receipts and may only be made
once per residence. The Authority will not accept responsibility
for the maintenance of the filter or for the replacement of filter
elements.
VII.
DISCONTINUANCE OF SERVICE
A. The Authority reserves
the right to refuse water service to any Customer at any location
who remains in violation of any of the Authority's Rules and Regulations.
B. The Authority reserves
the right to discontinue service to any Customer at any time upon
the occurrence of one or more of the following events:
1. Violation of Water Use
Restrictions
When a Customer violates any of the provisions of
a water use restriction or water ban declared by the Board of
Supervisors of Fairfax County, Virginia pursuant to sections 113-1-1,
et. seq. of the Fairfax County Code.
2. Emergencies
Whenever, in the opinion of the Authority, an emergency
exists justifying such discontinuance of service.
3. Unauthorized Connection
- Fraud
Whenever, in the opinion of the Authority, it is
necessary to prevent fraud upon the Authority.
4. Tampering
Molesting or tampering by the Customer, or others
with the knowledge of the Customer, with any meter, connection,
service pipe, curb cock, seal, or any other appliance of the Authority
controlling or regulating the Customer's water supply.
C. The Authority
reserves the right to discontinue furnishing water service to any
Customer after five days notice upon the occurrence of one or more
of the following events:
1. Willful or Indifferent
Waste
Whenever the Authority has reason to believe that
a willful or indifferent waste of water is occurring in connection
with the service for any reason whether or not caused by the Customer.
2. Failure to Provide Access
Failure to provide the Authority free and reasonable
access to the property served by a Service Connection, or obstruction
of the way of ingress to the meter or other fixtures or appurtenances
controlling or regulating the Customer's water supply.
3. Violation of Rules
Violation of any of the Rules and Regulations of
the Authority.
4. Cross Connection Violations
Failure to correct cross connections as required
by the Fairfax County Department of Environmental Management.
D. The Authority
reserves the right to discontinue furnishing water service to any
customer after ten days of notice of nonpayment of any fee or charge
accruing under these Rules and Regulations and the Schedules of
Rates.
E. Discontinuing the
supply of water to a Customer for any reason shall not prevent the
Authority from pursuing any lawful remedy by action at law or otherwise
for the collection of monies due from the Customer.
F. When water service
to a Customer has been terminated for any of the above stated reasons,
water service will be renewed only after the conditions, circumstances,
or practices which caused the water service to be discontinued are
corrected to the satisfaction of the Authority, and upon payment
of all applicable fees and charges due and payable by the Customer
in accordance with the Schedule of Rates.
G. The Authority reserves
the right to discontinue service under any of the above conditions
regardless of any claims which the Customer may have against the
Authority and regardless of any amounts of money on deposit with
the Authority.
H. Notice of discontinuance
shall be considered given to a Customer when a copy of such notice
is left with the Customer, or left at the property where the service
is rendered, or posted in the United States mail addressed to the
Customer's last post office address shown on the Authority's records.
I. Whenever the supply
of water is discontinued in accordance herewith, the Authority shall
not be liable for any damages, direct or indirect, which may result
from such discontinuance.
VIII.
FIRE HYDRANTS
A. Installation
1. The Authority will install and connect additional
public fire hydrants to its existing water mains six-inch or larger
in diameter whenever and wherever, in its opinion, such fire hydrants
may be required to provide adequate fire protection service; or
upon the written request and at the sole expense of any interested
party.
2. The Authority will not be required to extend
its mains for the purpose of supplying public fire hydrants which
may be desired except under mutually acceptable arrangements to
defray the installation cost of such extensions.
B. Maintenance
After the installation, inspection, and acceptance
of a fire hydrant, the Authority will assume the ownership, maintenance
and operation thereof, and will pay for any replacement or relocation
which may become necessary.
C. Liability
The Authority shall not be considered in any manner
to be an insurer of persons or property, or to have undertaken to
extinguish fires, or to protect any persons or property against
loss or damage by fire or otherwise, and shall not be responsible
to any person or persons for any loss, damage or injury by reason
of fire, water, failure to supply water or pressure, or any other
cause whatsoever.
D. Non-Emergency Use of Fire
Hydrants
It is the policy of the Authority to grant permits
for the use of fire hydrants when no other water source is reasonably
available and after payment of the applicable fees as specified
in the Schedule of Rates under the following conditions:
1. Customers with recurring needs at various locations
may obtain a fire hydrant use permit for an indefinite period.
2.
Customers with a need at a specific location may obtain a fire
hydrant use permit for a period not to exceed three years. The
three year period may be extended by the General Manager when
it is deemed to be in the best interest of the Authority.
E. Private Fire Service
1. Applicants for a private fire service or private
fire hydrant will be required to submit a Site Plan for approval
by the Authority. This Site Plan shall be approved by the Authority
only after it has been approved by the Office of the Fire Marshal
of Fairfax County.
2. The Authority may permit public fire hydrants
to be installed on private property and, in such cases, the hydrants
and associated easements required therefor, shall be conveyed
to the Authority without cost and the Authority shall thereafter
operate and maintain these hydrants.
3. Private fire Service Connections will be installed
in accordance with regulations administered by the Office of the
Fire Marshal of Fairfax County and must be inspected and approved
by the Office of the Fire Marshal before service shall be commenced.
The Authority will have the right to enter any property at any
reasonable time for the purpose of inspecting fire service systems.
4. No water shall be taken or used through an unmetered
fire Service Connection for any purpose other than for extinguishing
fires or for the purpose of testing the fire service system. All
tests must be conducted under the supervision of the Office of
the Fire Marshal of Fairfax County.
5. The Authority shall not be in any way or under
any circumstances held liable or responsible to any party for
any losses or damage resulting from fire or water or other agency
which may occur due to the installation or presence of a private
fire Service Connection, or any pipe or fixture connected therewith;
or for any losses or damage resulting from any leakage or other
flow of water from said private fire Service Connection or any
of the pipes or fixtures connected therewith; or for any losses
or damage resulting from any excess or deficiency in pressure
or supply of water due to any cause whatsoever.
6. The entire cost and expense of installing a private
fire Service Connection or a private fire hydrant shall be paid
by the Applicant.
IX.
EXTENSION OF MAINS
A. Payment for Extension by
Authority
The Authority will extend its distribution system
to supply water to an Applicant who has applied for service under
the following terms and conditions:
1. That the Applicant for service make an advance
payment to the Authority equal to such part (or all if the Authority
does not make any funds available therefor) of the total estimated
cost of the proposed extension as the Authority may determine
to be fair and equitable under the circumstances involved, regardless
of whether such proposed extension would also serve properties
other than those owned by the Applicant.
2. That such portion of the amount advanced by the
Applicant which is in excess of the Availability Charges applicable
to Service Connections to be made to the proposed extension by
the Applicant will be refunded to the Applicant, without interest,
from Availability Charges paid by Customers other than the Applicant
who may make connections to and receive service through the proposed
extension, but in no case shall more than the total amount of
the advance payment made by the Applicant be refunded, and no
refund shall be made after a period of ten years from the date
of such service.
B. Extension by Applicant
Under special agreement, the Authority may permit
an extension of its distribution system to be installed by and at
the expense of the Applicant desiring to secure water service. In
all such instances the installations shall include such appurtenances
as the Authority, or any governmental agency having jurisdiction
in such matters, may determine are required to provide adequate
service. Such installations shall conform to plans and specifications
approved by the Authority and shall be made under the supervision
of the Authority.
C. Sizing of Mains
The Authority reserves the right to determine the
size of the pipe necessary in making any extension, but in no case
shall pipe smaller than six-inches in diameter be installed except
in the case of pipestem or similar lots in which case four-inch
pipe may be approved.
D. Easements for Extensions
Where the main or extension is to be installed on
private property or in a private street, the owner thereof shall
provide, free of cost to the Authority, an easement and a free,
unobstructed and uninterrupted right-of-way for the installation,
maintenance and extension of the main.
E. Ownership
The ownership of the extension installed under these
Rules and Regulations shall, after inspection and acceptance by
the Authority, be in the Authority, its successors and assigns.
F. Limitation of Extension Rules
Nothing contained in these Rules and Regulations shall
limit or prevent the Authority from extending its distribution system
whenever it may determine that circumstances so warrant.
X.
GENERAL
A. Conformance to County Code
All plumbing systems supplied from the Authority's
water system shall conform to all applicable codes of Fairfax County.
B. Cross Connection
1. No pipe or fixtures supplied from the Authority's
water system shall also be connected with pipes or fixtures supplied
with water from any other source.
2. In accordance with the applicable Code of Fairfax
County, piping systems shall be arranged so as to prevent water
from re-entering the water distribution system by siphonage or
other means.
C. Interruption in Supply
1. The Authority may at any time shut off the water
in the mains in case of accident, or for the purpose of making
connections, alterations, repairs, change, or for other reasons,
and may restrict the use of water to reserve a sufficient supply
for public fire service or other emergencies whenever the public
welfare may require it.
2. While it is the intention of the Authority to
give notice in advance of any work (which is not considered an
emergency) which must be done that will necessitate any interruption
of the supply, such notice is to be considered a courtesy, and
not a requirement on the part of the Authority. Property owners
must so regulate their installations connected with the water
supply system that damage will not occur if water is shut off
without notice.
3. The Authority will undertake to use reasonable
care and diligence in order to prevent and avoid interruptions
and fluctuations in service, but it cannot and does not guarantee
that such will not occur.
D. Special Rates and Contracts
The Authority may establish special rates and enter
into contracts with any person, firm, corporation, political subdivision
or public body (state or federal) for the wholesale or retail sale
of water or for the rendering of any unusual or extraordinary water
service; provided, however, that the rates, fees and charges to
be paid thereunder shall be not less than amounts which are fair
and equitable taking into account the cost to the Authority of providing
such service and the periods of such contracts and the provisions
of any trust agreement under which bonds were issued for the purpose
of paying the cost of any part of its water system.
E. Free Service
There shall be no free service rendered by the Authority
and, if any local, state or federal government, or any department,
agency or instrumentality thereof, or any other public body shall
desire service to be rendered by the Authority, it shall apply for
and receive such service pursuant to the Rules and Regulations herein
contained and shall pay for the same as established in the Schedule
of Rates.
F. Other
1. No person shall turn the water on or off at any
street valve, corporation cock, curb cock or other street connection,
or disconnect or remove any meter without the consent of the Authority.
Penalties provided by law for any such unauthorized action will
be rigidly enforced.
2. Employees or agents of the Authority are expressly
forbidden to demand or accept any compensation for any service
rendered to its Customers except as covered by these Rules and
Regulations and Schedule of Rates.
3. No employee or agent of the Authority shall have
the right or authority to bind it by any promise, agreement or
representation contrary to the letter or intent of these Rules
and Regulations.
4. Any complaint against the service or employees
of the Authority should be made at the office of the Authority.
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